Training Program for Employees

Since we are in a customer focused and service oriented Business, we firmly believe that our strength lies in understanding and fulfilling the customer requirements. This becomes achievable only if our Human resource Management is given top priority right from recruitment stage. We have well developed procedures for identifying the training needs and imparting systematic training and work ethics. This includes on site and off site training programs by our in-house managers and professionals from formidable training consultants and Original Equipment Manufacturers (OEM). For instance, if the facility has elevators, then we call upon the OEM of the elevator to train our site employees with respect to conducting rescue operation, care to be taken while cleaning the interiors of the lift and attending minor breakdowns.

Competencies in terms of knowledge and skill possessed by individual employees is identified by General Manager-operations based on their performance on the job and compared with requirements given in Job Specification sheet for the position held by the employee. The level of competency assessed is recorded by HOD in Competency Matrix as below:

• 4 - Excellent
• 3 - Very Good
• 2 - Good
• 1 - Average

In case any employee is assessed at level 1 (Average) for any skill, the HOD decides on providing training or to take any other action such as redeployment, etc. In case training is to be provided, the source of training (person /agency to provide the training), and the period by which the training has to be provided along with the training need identified is recorded in.

ITraining Need Identification Form (04-F-03) by HOD. In case any other action is taken, the details are recorded in the Competency Matrix itself.

Training is provided to all employees in a Department by the HOD for awareness on:

• Quality policy and how employees contribute to achievement of quality objectives.
• Awareness of customer requirements and processes to be followed.
• Relevance and importance of the activities performed.

The details of such training provided are recorded in Training Need Identification Form by HOD.

Vergyl Enterprises may also nominate employees for training based on Brochures / Training Calendars received from training organizations. Details of such nomination will be recorded on the concerned brochure / training calendar. Wherever need has been identified, HOD organizes for the conduct of the training and records details in Training History Card. General Manager Operations/HOD evaluates the effectiveness of training provided through performance on the job over a period of six months after providing the training. Results of such assessment are recorded in Training History Card under Effectiveness column by the concerned HOD / General Manager Operations.

The Facility Manager on site will be closely monitoring the performance of the employees and systematically prepare competency matrix. The competency level of the employee is graded as Excellent, Very Good, Good and Average. If an employee is found to be in average level, he/she will be redeployed for undergoing off site training programs. Apart from this, the Facility Manager will be assessing the training needs for the employees and recommend the type of training to be imparted for performance improvement. The operations support team will organize the required training program.

To encourage participative management culture and to widen the knowledge base of the Facility Manager, we conduct monthly meets of Facility Managers of various sites at our Corporate Office. Brain storming sessions will be conducted to formulate solutions for certain problems that are faced in some sites. The Facility Manager's performance is rated through customer feedback survey and results of the quality audits. Management Training Programs will be arranged for Facility Manager from time to time to sharpen their skills.

Employees recruited for a site will undergo induction-training program for a week before finally taking up their regular assignments. The results and report of the training program conducted for the employees will be communicated to the clients. The rating methods are very transparent and have a very pragmatic approach.